Contact information

Contact Information — Alby & Loom

Business name: Alby & Loom Pty Ltd

ABN: 98795909603

Registered address (no returns): PO Box 189, Cardiff, NSW, 2285, Australia

Returns address: PO Box 189, Cardiff, NSW, 2285, Australia (Use this only after receiving a Return Authorisation — see Returns Policy.)

 

Customer support (fastest): hello@albyandloom.com.au

(You can also reply directly to any order/pre-order email you receive from us.)

Support hours: Mon–Fri, 9:00am–4:00pm AEST/AEDT (NSW public holidays closed)

Response times: We aim to reply within 1 business day and resolve most enquiries within 2–3 business days.

 

Order changes (time-sensitive):

If you need to change your address, size or cancel a pre-order, please use your customer portal link from our emails, or email us asap with the subject line “URGENT: Order Change” and your order number.

 

Socials:

Instagram: [@albyandloom] • TikTok: [@albyandloom] 

Privacy enquiries (APPs/OAIC): hello@albyandloom.com.au

Media/PR: hello@albyandloom.com.au

Wholesale & partnerships: hello@albyandloom.com.au

 

Accessibility:

If you need this information in an accessible format or assistance placing an order, email hello@albyandloom.com.au. We’ll do our best to help within our support hours.

Complaints:

We take concerns seriously. Please email hello@albyandloom.com.au with “Complaint” in the subject and your order number. If your complaint relates to personal information, you may also contact the Office of the Australian Information Commissioner (OAIC) after contacting us.