Shipping policy

Shipping Policy

Effective date: 1 January 2026

Contact: hello@albyandloom.com.au

 

Where we ship

• Australia: Yes (street addresses & most PO Boxes).
• International: Not at this time.

Processing & dispatch

• In-stock items: Orders are usually dispatched within 1–2 business days from our warehouse.
• Pre-orders: Occasionally, we may offer pre-order items. When this happens: The estimated shipping window will be clearly shown on the product page and confirmed by email. Your card will be charged shortly before dispatch, not at checkout. If the estimated timeline changes materially, we’ll notify you and you may cancel your order before charging.

Delivery timeframes (guides only)

• Standard (AU): Typically [2–8] business days after dispatch.
• Express (AU): [1–3] business days after dispatch [Not available at this time] Remote/regional deliveries may take longer, especially during peak periods.

Rates

• Standard AU: $9.95
• Express AU: Not available at this time
• Free shipping threshold: Orders over $100 AUD ship free (standard).

Tracking & authority to leave (ATL)

• All parcels include tracking. You’ll receive a tracking link when your order ships.
• If you select Authority to Leave (ATL) at checkout, you accept responsibility once the carrier marks the parcel as delivered.

Address changes

If you need to update the delivery address, email us as soon as possible. We can assist with changes before dispatch. After dispatch, we’ll try to help but redirects aren’t guaranteed and may incur a carrier fee.

Split shipments

If an order contains both in-stock and pre-order items, we may ship items separately to avoid delays. If this applies, we’ll notify you by email.

Late, lost or damaged parcels

If your parcel is delayed, lost, or arrives damaged, please contact us within 7 days of the tracking update.

We’ll work with the carrier to investigate and resolve the issue, which may include a replacement or refund depending on the outcome.